1. Service Overview

The Pixel Point ERP Platform operates as a comprehensive e-commerce marketplace and business management platform owned and operated by Continuum Technologies. We provide:

• Marketplace Platform

  A multi-vendor e-commerce ecosystem where buyers discover and purchase products

• Seller Management Tools

  Inventory management, order fulfillment, analytics, and seller dashboard

• Payment Processing

  Secure payment handling for multiple payment methods and currencies

• Fulfillment Services

  Optional Fulfillment by Hula Market (FHM) for logistics and delivery

2. User Eligibility and Accounts

To use applications powered by the platform, you must:

Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

3. Buyer Terms and Conditions

Purchase Agreement

Your purchase through platform applications constitutes an offer to buy products on the terms presented. Sellers have the right to accept or decline your purchase offer. Once a seller confirms your order, a binding contract is formed between you and the seller.

Product Descriptions and Prices

While we strive to provide accurate product descriptions and pricing, the platform does not guarantee that all product descriptions, pricing, or availability information is accurate, complete, or error-free. Prices are subject to change without notice. Sellers are responsible for ensuring the accuracy of their product listings.

Returns and Refunds

Returns and refund policies are determined by individual sellers. Each product listing will display the seller's specific return policy. For disputes, buyers may open a case within 30 days of delivery. The platform provides dispute resolution services and may facilitate refunds if the seller is unresponsive.

Payment Methods

The platform supports multiple payment methods including credit cards, debit cards, mobile money, bank transfers, and digital wallets. All payments are processed securely with PCI-DSS compliance. You agree to provide valid payment information and authorize the platform to charge your chosen payment method.

4. Seller Terms and Conditions

Seller Registration

To become a seller using platform applications, you must:

Product Compliance

All products listed on platform applications must be legal, authentic, and comply with local and international laws. Sellers warrant that they have the right to sell all products and that products do not infringe any third-party intellectual property rights.

Prohibited Items

The following items are strictly prohibited on platform applications:

Seller Performance Standards

Sellers must maintain:

5. Prohibited Conduct

You agree not to use platform applications for any unlawful purpose or in any way that violates these Terms. Specifically, you shall not:

6. Intellectual Property Rights

All content on platform applications, including but not limited to text, graphics, logos, images, audio, and video, is the property of the Pixel Point ERP Platform or its content suppliers and is protected by international copyright laws.

By uploading content to platform applications (product photos, descriptions, reviews), you grant the Pixel Point ERP Platform a royalty-free, worldwide, non-exclusive license to use, reproduce, modify, and display such content in connection with the Service.

If you believe your intellectual property rights have been violated on platform applications, please contact our legal team with detailed information and we will investigate promptly.

7. Limitation of Liability

8. Dispute Resolution

Buyer-Seller Disputes

The platform provides a structured dispute resolution process. For purchase disputes, buyers can file a claim within 30 days of delivery. The platform will review evidence from both parties and make a determination.

Arbitration

Any dispute not resolved through our dispute resolution process shall be resolved through binding arbitration rather than in court, under the rules of a mutually agreed-upon arbitration body. You and the Pixel Point ERP Platform agree to this arbitration clause.

9. Termination and Suspension

The platform may suspend or terminate your account if you:

You may also terminate your account at any time by contacting our support team. Upon termination, you remain responsible for any outstanding obligations or fees.

10. Changes to These Terms

The Pixel Point ERP Platform reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of platform applications following the posting of revised Terms means you accept and agree to the changes. We recommend you regularly review these Terms to stay informed.

11. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which Continuum Technologies operates, without regard to its conflict of laws principles. Any legal action or proceedings related to these Terms shall be exclusively governed by such laws.

13. Refund and Return Policy

A. Return Eligibility

Most items purchased through platform applications are eligible for return or refund within 30 days of purchase, subject to the following conditions:

B. Refund Processing

Once we receive and inspect your returned item:

14. Warranty and Product Liability

A. Seller Warranties

Sellers warrant that:

B. Disclaimer of Implied Warranties

The platform provides the Service on an "AS IS" and "AS AVAILABLE" basis. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement, to the extent permitted by law.

15. Content Ownership and Licensing

A. Hula Market Content

All content on platform applications (including logos, designs, text, graphics, and software) is the exclusive property of the Pixel Point ERP Platform or our content providers and is protected by copyright, trademark, and other intellectual property laws.

B. User-Generated Content

By uploading product photos, descriptions, reviews, or other content, you grant the Pixel Point ERP Platform a non-exclusive, royalty-free license to use, reproduce, modify, and display your content on the platform and in our marketing materials.

C. Limited License

You may access and use Hula Market for personal, non-commercial purposes only. You may not copy, reproduce, modify, distribute, or transmit any content without our written permission.

16. Account Termination and Suspension

A. Termination by User

You may terminate your Hula Market account at any time by contacting our Support Team. Upon termination, you will lose access to all account data, pending orders, and seller tools.

B. Termination by Hula Market

We may terminate or suspend your account immediately without notice if you:

17. Enhanced Limitation of Liability

A. Disclaimers

To the fullest extent permitted by law, Hula Market shall not be liable for:

B. Liability Cap

Our total liability to you shall not exceed the amount paid by you in the 12 months preceding the claim, or $100 USD, whichever is greater.

18. Severability and Entire Agreement

A. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be modified to the minimum extent necessary to make it enforceable, and all other provisions shall remain in full force and effect.

B. Entire Agreement

These Terms, along with our Privacy Notice and other policies, constitute the entire agreement between you and Hula Market regarding your use of the Service and supersede all prior agreements and understandings.

19. Contact Information