Cookie Policy

Effective Date: December 27, 2025

Last Updated: December 27, 2025

Covered Applications

This policy applies to all applications powered by the Pixel Point ERP Platform, including:

• Hula Market (Consumer Marketplace)
• Pixel Point POS (Merchant Point-of-Sale Application)
• Pixel Point Terminal (Store Checkout Application)
• Other current and future Pixel Point-powered applications

The Pixel Point ERP Platform uses cookies and similar tracking technologies to provide, protect, and improve our services. This Cookie Policy explains what cookies are, how we use them, and how you can control them. By using our platform applications, you consent to our use of cookies as described in this policy.

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit our platform applications. They help us recognize your device and store information about your preferences or past actions.

Types of Technologies We Use

Cookies
Small text files stored in your browser
Web Beacons (Pixels)
Tiny graphics embedded in web pages and emails to track activity
Local Storage
Data stored in your browser for app functionality
Session Storage
Temporary storage cleared when you close your browser
Mobile SDKs
Software development kits for mobile app tracking

2. Categories of Cookies We Use

A. Strictly Necessary Cookies (Required)

These cookies are essential for platform applications to function. You cannot opt out of these cookies.

Cookie Name	Purpose	Duration
session_id	Maintains your logged-in session	Session
csrf_token	Security protection against cross-site attacks	Session
auth_token	Authentication and account access	30 days
cart_id	Remembers items in your shopping cart	7 days
locale	Stores language and region preferences	1 year

B. Performance & Analytics Cookies (Optional)

These cookies help us understand how visitors use our platform applications.

Cookie Name	Purpose	Duration
_ga	Google Analytics - distinguishes users	2 years
_gid	Google Analytics - distinguishes users	24 hours
_gat	Google Analytics - throttles request rate	1 minute
analytics_session	Tracks user journey and behavior	30 minutes

C. Functional Cookies (Optional)

These cookies enable enhanced functionality and personalization.

Cookie Name	Purpose	Duration
user_preferences	Stores your display and layout preferences	1 year
recently_viewed	Tracks products you've recently viewed	30 days
wishlist_items	Saves items to your wishlist	90 days
search_history	Improves search suggestions	60 days

D. Advertising & Marketing Cookies (Optional)

These cookies are used to deliver personalized advertisements.

Cookie Name	Purpose	Duration
_fbp	Facebook pixel for ad targeting	90 days
_gcl_au	Google AdSense conversion tracking	90 days
ad_user_id	Personalized ad delivery	180 days
retargeting_pixel	Shows ads on other websites	30 days

3. Third-Party Cookies

We work with trusted third-party service providers who may also set cookies on your device:

Analytics Providers

Google Analytics
Website analytics and user behavior tracking
Hotjar
Heatmaps and user session recordings
Mixpanel
Product analytics and funnel tracking

Advertising Partners

Google Ads
Display advertising and remarketing
Facebook Pixel
Social media advertising and conversion tracking
TikTok Pixel
Video platform advertising

Payment & Security

Stripe
Payment processing and fraud detection
M-Pesa
Mobile money transaction processing
Cloudflare
DDoS protection and CDN services

4. How to Control and Manage Cookies

A. Cookie Consent Banner

When you first visit our platform applications, you'll see a cookie consent banner allowing you to:

• Accept all cookies (recommended for full functionality)
• Reject non-essential cookies (strictly necessary cookies still active)
• Customize cookie preferences by category

B. Browser Settings

Most browsers allow you to control cookies through settings:

Google Chrome
Settings → Privacy and Security → Cookies and other site data
Mozilla Firefox
Settings → Privacy & Security → Cookies and Site Data
Safari
Preferences → Privacy → Manage Website Data
Microsoft Edge
Settings → Privacy, search, and services → Cookies and site data

C. Mobile Device Controls

iOS (iPhone/iPad)
Settings → Privacy → Tracking → Toggle off 'Allow Apps to Request to Track'
Android
Settings → Google → Ads → Opt out of Ads Personalization

D. Do Not Track (DNT)

We respect Do Not Track signals. When DNT is enabled in your browser, we will not set non-essential cookies or tracking technologies.

5. Impact of Disabling Cookies

If you disable or reject cookies, some features may not work properly:

✗ You may not be able to stay logged in
✗ Your shopping cart may not save items
✗ Preferences and settings may not be remembered
✗ Some pages may load slower or not function correctly
✗ Personalized recommendations may not be available
✓ You can still browse and make purchases (with limitations)

6. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We will notify you of significant changes by posting a notice on our platform or sending you an email. The "Last Updated" date at the top of this policy indicates when it was last revised.

7. Questions About Cookies?

For questions about our use of cookies:

Email: privacy@hulamarket.co.ke

Subject: "Cookie Policy Inquiry"

Address: Continuum Technologies, 11011-00111 GPO Nairobi